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Questions?
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FAQ
Do You Ship Internationally?
Yes! We offer worldwide shipping, delivering premium thobes straight to your doorstep, no matter where you are.
Are Customs, Duties, and Taxes Included in the Price?
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How Will I Know If I Need to Pay Customs Fees?
Your local customs office will contact you if any duties or taxes are due. We recommend checking your country’s import policies before placing an order.
How Long Does Shipping Take?
Orders are typically processed within 3-5 business days. Delivery times vary by region, but international orders usually arrive within 7-14 business days.
Can I Track My Order?
Yes! Once your order is shipped, you'll receive a tracking number via email to follow your package until it arrives.
What Happens If I Refuse to Pay Customs Fees?
If you refuse to pay customs fees, you will not be able to obtain your item, and it will automatically be returned to us. Because all items are custom-made, we cannot resell them, and as such cannot provide a refund.
Can I Change My Shipping Address After Placing an Order?
If your order hasn’t been shipped yet, please contact us immediately to update your address. Once shipped, we cannot make any changes.
What Payment Methods Do You Accept?
We accept major credit/debit cards, and other secure payment options for your convenience.
What if My Thobe Doesn’t Fit?
If your thobe doesn’t fit due to our error, we will remake it at no additional cost. Please contact us with details.
Where Are Your Thobes Made?
Every thobe is proudly designed and handcrafted in Qatar using premium fabrics.
How Do I Care for My Thobe?
We recommend dry cleaning or gentle hand washing to preserve the fabric and stitching.
Do You Restock Sold-Out Fabrics or Styles?
Some exclusive fabrics are limited editions, but popular styles and fabrics may be restocked. Stay updated by joining our mailing list.
How Can I Contact Customer Service?
You can reach us via WhatsApp or through our website’s contact form for any inquiries.
Is My Payment Information Secure?
Yes, we use industry-standard encryption to ensure all transactions are secure.
Do You Offer Seasonal Sales or Discounts?
We occasionally offer exclusive promotions. Sign up for our newsletter to stay updated on sales and offers.